1. Dec 2008
2. Sept 2009
3. May 2013
4. Aug 2014
5. May 2015
6. May 2016
7. Aug 2016
8. Jun 2017
9. Jun 2018
10. Nov 2019
11. July 2021 - Present

• Prev
• Next

1. Double majored in Psychology and Business from UC Berkeley

   December 2018

   Graduated one semester early from UC Berkeley. With the extra semester, I studied abroad in Beijing where I took immersive classes in Business Chinese.

2. Started career in assurance and consulting

   September 2009

   As a former financial consultant at AlixPartners doing restructuring, fraud investigations, and business development, I learned teamwork, analysis, and project managmement. Prior to that, I was an Assurance Senior at a Big-Four accounting firm, where I earned my CPA license.

3. Co-Founder at The Founder Institute

   May - July 2013

   Selected to join a 12-week, evening entrepreneurship program where I co-founded SuiteSplit, a marketplace for sharing hotel rooms and democratizing hotel bookings. We conducted an A/B testing pricing experiment that helped to increase conversion rate.

4. Began Master's in Information Management and Systems at UC Berkeley

   Aug 2014 - May 2016

   Coursework in qualitative/quantitative user research, cross-cultural user experience, information visualization, data science, applied behavioral economics, and managing product development. Graduate Student Instructor for business negotiations and technology entrepreneurship courses.

5. UX Design & Data Visualization at Apple

   May - Aug 2015

   Data visualization, user research, and front-end web development to design and develop analytics tool for manufacturing quality operations team

6. Product Design & Research at Upwork

   May - Nov 2016

   User research and prototyping to redesign notification bell for clients and freelancers

7. Product Manager at ViSenze (visual AI for eCommerce)

   Aug 2016 - Jun 2017

   Managed team of designers, developers, and QA to conceive and launch enterprise solutions of visual AI technology for eCommerce websites, focusing on customer experience and user-facing dashboard and tools

8. Freelance UX Researcher & Designer at Verso Digital

   Jun 2017 - Dec 2017

   Researched, prototyped and designed analytics for professors, which were developed for National University of Singapore’s redesigned learning management system; recruited participants and conducted interviews and usability testing

9. UX Researcher on Google's Android Auto

   Jun 2018 - Oct 2019

   Conducted tactical and foundational user research to help teams validate features for notifications, messaging, onboarding, and multi-tasking in the new Android Auto experiences

10. User Researcher on Facebook AI

    Nov 2019 - Apr 2021

    Conducted generative and evaluative user research studies to inform relevance and integrity AI models, developer tools, and new AI experiences

11. Staff/Lead UX Researcher on ServiceNow's AI Platform

    July 2021 - Present

    Lead UX research on Conversational Intelligence pillar including aligning stakeholders, defining UX research roadmap, planning, resourcing, executing, and reporting for all stages of product lifecycle

---

Having worked in four different countries (China, Mexico, Singapore, now based in Bay Area, California), I've worn many different hats including user experience researcher, co-founder product manager, product designer, and data visualization developer. In 2016, I completed my Master's at UC Berkeley School of Information focusing on human-computer interaction, qualitative/quantitative UX research, data visualization, and behavioral economics.

I combine business strategy with a deep understanding of users and the ability to iterate quickly through prototypes and designs. Through technology, I strive to understand human behavior and interactions to inform product designs addressing latent or core user needs that improve lifestyle or well-being.

When I'm not iterating to create better products and user experiences, I can be found scuba diving, eating at restaurants, reading, golfing, experimenting with skincare, or learning something new.

---

Press

MIMS Student Victorious in Silicon Valley Venture Capital Investment Competition, February 29, 2016.

Millennials Create Remedies for Improving Their Financial Health, December 8, 2014.

---

Publications

David A. Mellis, Ben Zhang, Audrey Leung, and Björn Hartmann. 2017. Machine Learning for Makers: Interactive Sensor Data Classification Based on Augmented Code Examples. In Proceedings of the 2017 Conference on Designing Interactive Systems (DIS '17). ACM, New York, NY, USA, 1213-1225.

---